Privacy Policy
Welcome to Helping Hand
Helping Hands Consultancy and Care Services Pvt. Ltd.
Effective Date: [01 October 2024]
Last Updated: [22 September 2025]
1. Introduction
Helping Hands Consultancy and Care Services Pvt. Ltd. (“Company”, “we”, “our” or “us”) respects the privacy of its clients, employees, caregivers, and visitors (“you” or “your”). This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you engage with our consultancy and home care services, whether through our website, mobile applications, or direct interactions with our representatives. By using our services, you consent to the terms described herein.
2. Information We Collect
In the course of providing our consultancy and home care services, we may collect personal information that you provide voluntarily, such as your name, contact details, residential address, age, medical history, identification documents, and financial details where payments are involved. For certain services, we may also collect sensitive personal data or information, including health records, prescriptions, and emergency contact details, which are necessary to ensure quality care and compliance with applicable laws. Additionally, we may collect non-identifiable technical information such as browser type, device information, and IP address for analytical and security purposes.
3. Purpose of Collection and Use
The personal information collected by us is used solely for legitimate business purposes, including the delivery of consultancy services, provision of home care assistance, maintaining client records, verifying identity, processing payments, ensuring compliance with healthcare and safety standards, and communicating important updates. We may also use your information to improve the quality of our services, conduct training for staff, and personalize the care and support provided to you.
4. Legal Basis of Processing
We process your personal data based on one or more of the following grounds: your explicit consent; necessity for the performance of a service contract; compliance with a legal obligation under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023; and for protecting the vital interests of you or another individual, particularly in emergency medical situations.
5. Disclosure and Sharing of Information
We do not sell or rent your personal information. However, we may share your information with caregivers, medical professionals, consultants, and trusted service providers who assist us in delivering our services, strictly on a need-to-know basis. We may also disclose information to regulatory bodies, government authorities, or law enforcement agencies when required by law. In the event of a merger, acquisition, or restructuring, your information may be transferred as part of business assets.
6. Data Retention and Security
We retain personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. All information is stored securely, and we implement industry-standard safeguards, including encryption, restricted access, and secure servers, to protect data from unauthorized access, alteration, or disclosure. While we take all reasonable precautions, you acknowledge that no system can guarantee absolute security.
7. Your Rights
As a user of our services, you have the right to access, review, and correct your personal data held by us. You may withdraw your consent to processing, request deletion of your personal data, or object to specific processing activities, subject to applicable law. To exercise these rights, you may contact our designated Grievance Officer.
8. Grievance Officer
In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Section 14 of the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are as follows:
Name: Jasvinder Kaur
Email: hhccservicespvtltd@gmail.com
Address: 4, Nareda Colony, Jarkhand Mahadev Mor, Vaishali Nagar, Jaipur
9. Amendments to this Policy
We reserve the right to update or modify this Privacy Policy at any time in response to changes in law, technology, or business practices. Any updates will be effective from the date of publication on our website or by direct communication. We encourage you to review this policy periodically to remain informed of how we manage your personal data.