Terms & Conditions
Welcome to Helping Hand
Helping Hands Consultancy and Care Services Private Limited
Effective Date: [01 October 2024]
Last Updated: [22 September 2025]
1. Introduction
These Terms and Conditions (“Terms”) govern the use of consultancy and home care services offered by Helping Hands Consultancy and Care Services Pvt. Ltd. (“Company”, “we”, “our” or “us”). By availing of our services, whether through online platforms, telephonic communication, or direct engagement with our staff and caregivers, you agree to be bound by these Terms. If you do not agree, you must refrain from using our services.
2. Eligibility and Representation
You represent that you are competent to contract within the meaning of the Indian Contract Act, 1872. If you are under eighteen years of age, your parent or legal guardian must authorize and supervise your engagement with our services. Such parent or guardian shall be responsible for ensuring compliance with these Terms.
3. Scope of Services
Helpinghand Consulting and Services Pvt. Ltd. provides consultancy services in various domains and professional home care services tailored to the needs of clients. The nature and extent of services shall be as mutually agreed in writing or through service contracts. While we strive to provide high-quality assistance, the availability of specific caregivers, consultants, or medical professionals may vary depending on circumstances.
4. User Obligations
You agree to provide accurate, complete, and updated information necessary for us to deliver services effectively. You undertake not to misuse the services or engage in unlawful activity, including but not limited to abuse of caregivers, fraudulent claims, or non-compliance with applicable healthcare and safety guidelines. You shall be responsible for ensuring a safe environment for our staff and caregivers while services are rendered at your premises.
5. Payments and Refunds
All payments for consultancy and home care services must be made in accordance with the agreed fee schedule. Payments shall be processed through secure channels, and you are responsible for providing accurate billing information. Refunds or cancellations, if applicable, shall be governed by the Company’s Refund and Cancellation Policy, which shall be made available upon request.
6. Limitation of Liability
The Company shall not be held liable for indirect, incidental, or consequential damages arising from the use of its services. While we employ qualified professionals and trained caregivers, we do not guarantee outcomes of medical, health, or personal care services. Our liability, if any, shall be limited to the fees paid for the specific service in question, subject to applicable laws.
7. Termination of Services
We reserve the right to suspend or terminate services at our discretion in cases of misuse, non-payment, breach of these Terms, or where continuation of services is deemed unsafe for our staff. Clients may also terminate services by providing written notice, subject to the conditions of the service agreement.
8. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. In the event of a dispute, the parties shall first attempt to resolve the matter amicably. If unresolved, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the arbitration conducted by a sole arbitrator appointed by the Company. The seat and venue of arbitration shall be [Insert City], and the proceedings shall be conducted in English. Subject to the arbitration clause, the courts of [Insert Jurisdiction] shall have exclusive jurisdiction.
9. Amendments
We may amend these Terms from time to time to reflect changes in our services, legal requirements, or internal policies. The revised Terms shall take effect upon publication on our website or notification to clients. Continued use of our services after such changes shall constitute acceptance of the revised Terms.